Diagnosis of the maturity index of the work environment management in the Health Care Unit of the Universidad de Santiago

Abstract

This article presents the main results of a diagnostic study of the maturity index of the work environment carried out in the Health Care Unit of the Universidad de Santiago de Chile. This study was a degree project to obtain the professional title of Manager of Industries at Universidad de Santiago de Chile. In particular, this research is based on the application of tool number 6 of the Evolutive Model of Labour Environment called "Maturity Index of work environment management" (Vergara, 2015). Additionally, the research team carried out an in-depth analysis of the diagnosis with the aim of identifying different levels of work environment maturity within the studied groups. This allowed to obtain a greater clarity of what has been done giving rise to future interventions that can be implemented for its improvement. The research group also proposes that this study is contextualised in the promotion of the State of Chile to promote environment management in public institutions as a strategic aspect to improve the efficiency of service delivery, in addition to contributing to the best quality of work life of people.