Study on the Impact on the Implementation of Digital Tools in People Management in a Social Security Institution

Abstract

New technologies have made organizations modify their processes to make them more adapted and people friendly. Workers are becoming more demanding and changes and transformations are becoming more frequent. In this context, managing changes becomes relevant, since being able to accompany people in these processes can determine the success or failure of these processes. This study reviews some theoretical models of change management, and the use of one of them to go together with the incorporation of technologies in a Social Health Institution, through a descriptive transactional study in the area of Health, specifically at the headquarters of the Medical Comptroller of Santiago and Concepción. Through qualitative tools it was possible to know the experiences and reactions of the collaborators of both groups against the technological changes delivered by the management of people and through quantitative tools it was possible to measure the usability of the different platforms and the relationship they have with the reactions of people in each group.