Effective leadership in management of electric service organizations

Abstract

Companies, within their structure, contemplate different departments in which they organize, plan, direct and control, functions, activities and tasks, to achieve the goals that contribute to the objectives of the organization. The managers of these departments exercise leadership, and must have the ability to achieve the effect of the desired goals for the achievement of the expected objectives. It is inferred then, the importance for a company to have an effective leadership. The effectiveness of leadership in organizations is based on the ability of managers on the management of strategies based on communication, trust and delegation as tools, qualified by Gómez (2006) as the three requirements for effective leadership.

These requirements are reflected in the attitudinal behavior of managers who, in the exercise of their duties, establish interpersonal relationships with employees using communication to influence the behavior of employees, offering and obtaining their trust, delegating power, authority and responsibility, to generate motivation and job satisfaction in the performance of the functions within the organization.